Card query procedure/ Comment cards

ACTIVITY TYPE

Comments cards are a simple and low-cost way for service users to write down and post their thoughts and/or feedback.

Using comment cards (aka the yellow sticky note technique) can be useful for your initial work:

1. For the first stakeholder engagement

2. To define expectations for the entire design process of a landscape water management solution

3. To collect various ideas

as well as in the stages of work or final work:

1. When assessing the developed solutions.

2. When mapping (sticking on the map) tasks

3. When assessing the developed activities

Use the Jamboard, Whiteboard or similar e-tool

Time to do: minimal

Staff: needed to set up and maintenance

Equipment: Flipchart, pens, colour cards or post it stickers, whiteboards or wall, box (optional)

large and small groups

The facilitator writes down the question (formulate problems also as a question) as a heading and makes sure that it is clear to everyone.
All participants get the same number of cards of the same colour (3 to 5 cards) and write down their contribution (only 1 thought per card, capitalize, maximum 3 lines per card (better only 2)).
If there is a risk that the participants will be influenced when they see who contributed what (conflict situations, hierarchical influences), the contributions should be hidden and the facilitator collects the cards in a box.
The cards should be read aloud when they are pinned to the whiteboard/ wall. Otherwise, the participants can pin the cards themselves and explain with a sentence (short!) what is meant by it.

Someone must be responsible for ensuring pens and cards are replenished and remain available, as well as for general tidiness.
The follow up is important – before doing this, think about the aim of the action.